Careers

Responsibilities

• • Build and maintain strong client relationships through regular communication, addressing inquiries, and ensuring client satisfaction. 
• • Investigate and resolve client issues efficiently, collaborating with internal teams and taking proactive measures to prevent recurring problems.
• •  Develop in-depth knowledge of company products and services to educate and support clients, providing training and resources to maximize value.
• • Work closely with internal departments such as Sales, IT, and Operations to deliver a seamless client experience.
  • Identify opportunities to recommend additional products or services that align with clients’ needs and preferences.

Responsibilities

• Key account and client point of contact for prompt issue resolution.
• Collaborate with internal teams for seamless client support.
• Proactively address client needs, offering tailored solutions.
• Ensure SLA compliance and efficient FDS ticket management.
• Handle inbound calls, manage returns, and coordinate logistics.
• Assist with daily client inquiries and provide key account support.
• Facilitate complaint resolution and perform ad-hoc tasks.

Responsibilities

• Monitor, respond, and resolve Live Chats/Inquiries on Products, Orders, Refunds, and Returns/Exchanges across multiple e-commerce platforms.
• Ensure clients queries and expectations are effectively managed for optimal satisfaction.
• Assist in general administrative duties and tackle ad-hoc tasks as needed.

Responsibilities

• • Drive sales success by achieving targets and implementing strategic initiatives.
• • Conduct effective lead generation activities to expand our client base
• • Identify market potential and increase the client list based on the new market.
• • Manage the entire sales process from prospecting to deal closure.
• • Foster positive client relationships through clear communication and attentive management.
• • Prepare impactful sales materials and reports.

Responsibilities

• • Manage the entire sales admin process and documentation.
• • Foster positive client relationships through clear communication and attentive management.
• • Preparing impactful sales materials and reports.

Responsibilities

• • Shoot and produce high-quality videos for clients and in-house content, showcasing key features and benefits.
• • Present and demonstrate products or services on camera when required.
• • Film and document in-house events, ensuring brand consistency.
• • Enhance video content to meet quality standards and engage the audience.
• • Learn how to adapt in the social media marketing environment.
• • Participate actively in creative discussions and contribute to the overall production process.

Responsibilities

• • Edit and produce high quality video content for social media platforms like Facebook, LinkedIn, TikTok, Instagram, and Xiaohongshu.
• • Work closely with the marketing team to plan and execute video concepts that align with the brand’s goals.
• • Add creative elements such as transitions, animations, subtitles, and effects to enhance video storytelling.
• • Assist in filming short videos or capturing content for editing purposes
• • Stay updated on video editing trends and suggest innovative ideas to keep content fresh and engaging.
• • Take initiative to explore and propose creative video projects that resonate with the target audience.

Responsibilities

• • Host and broadcast live streams across various platforms, including social media channels.
• • Engage with and respond to viewers in real-time, maintaining a lively and interactive atmosphere.
• • Promote products, services, and events effectively to generate interest and sales.
• • Prepare and present content in an entertaining and informative manner.
• • Collaborate with the marketing team to develop and execute livestreaming strategies.
• • Monitor viewer feedback and analytics to improve future live streams.