Introduction
We all dream of our e-Commerce business running smoothly. But believe it or not, the process is often much easier said than done considering the various factors that are involved. From picking and packing to last mile deliveries, without an efficient order fulfilment process, your e-Commerce business would not be fully optimized.
If you want to fully tap into your e-Commerce order fulfilment process’s potential, we’ve compiled an easy 5 step guide to helping you streamline your E-commerce order fulfilment process. We’ve also included some professional tips and recommendations which are bound to assist your business operations. Now, let’s hurry and get right into it!
1. Integrate with Partners
Depending on the nature of your business, you might be sourcing components or products from other suppliers for your e-commerce store. So, it is essential that you monitor your supply chain by integrating with your partners. For example, from having a good relationship to implementing an efficient online delivery and inventory network such as ODIN; this will save you from instances where you scramble about trying to find stock for products your business is running low on inventory in. The last thing you want for your business is cancelling on customers’ orders.
2. Implement a Strong Warehouse Technology
Living in the 21st century means all-things-tech, and warehouses nowadays have all gotten a technological makeover with all kinds of fancy equipment and state-of-the-art systems. Aside from looking for an inventory management system that can sync real-time-orders and provide last mile services, remember to take note of integrations with major E-marketplaces. If you still haven’t upgraded your warehouse technologies yet, now is the best time to consider implementing a comprehensive warehouse technology with a strong online delivery and inventory network. These systems will manage and handle all sorts of miscellaneous
3. Warehousing Strategies
Chances are, you’ve heard of the term “strategic locations” numerous times already; and this applies to your e-Commerce business as well—especially when deciding on your warehouse locations. Whether you have your own warehouses or partnered up with a fulfilment company, remember to always match customers with warehouse locations closest to them. Not only does this allow you to save on shipping costs by transiting through less areas, but it also makes customers happy as you are more likely to deliver your products before the promised delivery date. As we all know, customers will be more than happy to leave five-star reviews.
4. Keep Customers Informed
Customers want the best possible online shopping experience; and knowing how eager and excited customers are after placing an order—us e-Commerce businesses should always live up to their expectations. Nowadays, keeping your customers informed has never been so easy as you provide them their order’s tracking number after posting their parcels. This helps improve the transparency and reliability of your e-Commerce business, and we at iStore iSend can provide you that opportunity as partnering with us allows all our customers to track their orders via our Track Your Item function on our main page.
5. Work with Reliable fulfilment service provider
The core of an Ecommerce business if of course, shipping; and customers expect nothing but speedy deliveries right to the front of their doorsteps. Make sure you choose a fulfilment partner that is reliable and responsible, as they will save you from many hiccups or headaches such as managing hasty returns or seasonal sales surges for you throughout your business operations. You’ll be able to focus on your core business activities while your partner handles the rest of your other operations for you.
Expert Ecommerce Order Fulfilment in Malaysia
Streamlining your e-Commerce order fulfilment process has its difficulties, but that doesn’t mean we want you to struggle with no way out. If you’re ever caught in a bubble, reach out to iStore iSend and we’ll be more than willing to help. Having worked with many start-ups and e-Commerce giants in Malaysia, we’re experts in providing and streamlining e-Commerce order fulfilment processes for our customers.
Interested? Let’s have a talk about your possibilities in this emerging e-Commerce marketplace, and how to fully explore your business potential.
